Enhancing Home Care Through Feedback: The Power of Listening and Learning

At Amaiva, we believe that feedback is a gift—a powerful tool that helps us enhance care through feedback and do what matters most: provide compassionate, high-quality care that truly meets the needs of the people we support. Whether it’s a kind word after a visit, a suggestion for improvement, or a formal review, your voice matters. Feedback helps shape the care we provide, the way we train our team, and the future of our service for a real impact.

Why Feedback Matters

Feedback isn't just about compliments or complaints—it's about communication, connection, continuous improvement and enhancing care through feedback.

• For clients and families, it’s a way to feel heard, valued, and involved in shaping care.

• For our carers, it offers recognition, encouragement, and insight into how they’re making a difference.

• For our management team, it’s essential for refining how we lead, train, and deliver services.

What Do We Do With Feedback?

We take every comment seriously—whether it’s shared through a survey, review, phone call, or in-person conversation. Here’s how we use it:

• Actively listen – We read and reflect on every piece of feedback.

• Identify what’s working – Recognising and celebrating what we’re doing well.

• Address concerns quickly – Acting fast when something doesn’t go right.

• Drive improvement – Using suggestions to guide training, planning, and service development.

• Share learning – Feeding back into the team so everyone benefits.

Real Impact

Recently, a family shared with us how our rapid response to their loved one’s discharge from hospital made them feel supported, safe, and informed during a stressful time. This feedback helped us refine our hospital-to-home procedures to make sure every family feels that same level of care and clarity. Positive or constructive, every message helps us to grow.

How You Can Share Feedback

We welcome feedback at any time. You can:

• Fill in one of our client or family feedback surveys

• Email or call our office team directly

• Leave a review online

• Speak to your regular carer

And if you need support to give feedback, just let us know—we’re happy to help.

Thank You for Helping Us Improve -Enhancing care through feedback

To every client, family member, friend, and professional who has taken the time to share their thoughts—thank you. Your honesty and trust help us deliver care that is not only safe and effective, but also kind, responsive, and meaningful.

At Amaiva, we’re always listening. Because when we listen, we learn—and when we learn, we care even better.